PENDLE CONSULTANTS are among the worlds leading experts at devising and installing highly effective sales procedures.
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We usually begin by examining the current sales process and management controls. This will identify the areas where significant profit improvement can be made, in a sustainable format, together with improving the customer satisfaction index on a long term basis.
A full management report is then produced which details all the actions that are needed to produce the required improvements. Custom sales procedures and management controls are created, which once they have been agreed by management are implemented through a series of workshops and comprehensive training sessions.
OUR CUSTOMERS:
We have produced fully comprehensive sales programmes for the selling of cars, RV's, mobile homes, boats, real estate, time share and assisted living.
Whatever your product or market sector, improvement in and from retail sales can only come by;
- Generating a larger number of
potential customers - Interacting with the potential
customers in such a way that a larger proportion of them purchase goods or services from you - Increasing average sale value and / or profit per transaction.
If we are asked to assist you, we will first carry an in-depth survey of the status quo as it relates to the above. The survey complete we will do a one day presentation to your Company Management, where we will use the data acquired during the survey to illustrate;
- The areas where improvement is possible
- The various cost effective ways that it can be obtained
- A plan to bring about the improvements and to install mechanisms that will ensure they are maintained in the long term.
"The Pendle System" is acknowledged to be the basis for all professional sales procedures in the UK Motor Industry.
Our clients and those who have based their in-house programmes around the Pendle concepts are the most profitable in their field and consistently lead the Customer Satisfaction Index tables published by the manufacturers.
To arrange an initial discussion and an assessment of the cost of our service as it would relate to your situation, call on +44 (0)5602 307 285 or simply complete the enquiry form to see how we would be able to assist.
In the area of ‘Speciality Retail’ we have assisted businesses with increased sales and profitability of:
- Menswear
- Bridal gowns
- Furniture
- Spectacle frames
- Banking and associated products
- Golf equipment, and even ...
- Part ownership in race horses!
To initially discuss how we could help with increasing your sales whilst optimising the profit per transaction, call us on +44 (0)5602 307 285 or drop us a note via the enquiry form:
From selling ‘Distance Learning’, Car/Van rental to holiday property rental;
We have considerable expertise;
- Writing scripts for personnel who take incoming telephone enquiries and provide responses
- Training your people to become totally professional when taking the calls
Our most successful client is an international client selling an educational service. When we first met them, they were creating a large number of incoming telephone enquiries from high quality TV advertising and they were converting 2% of these enquiries into real business.
After working with us for a relatively short time we helped them reach a 50% conversion rate, which (because they had limits to the amount of new business they could cope with) had the interesting effect of reducing the extent of advertising that they needed to carry out.
If you invite us to become involved, we will first call all of the numbers you are using in order to investigate your existing call procedures. Then, we will spend time with your people observing their activities. When we have done this we will hold a one day seminar with the management, where we will use our survey information to present;
- The inadequacies in the current approach
- The areas of potential improvement
- A plan to bring about the improvement and to sustain it in the long term.
If you would like us to look at this aspect of the business for you, call us on +44 (0)5602 307 285 or contact us via the enquiry form.
We have helped increase both sales conversion ratios and profitability in the areas of:
- Real Estate
- Double Glazing
- Replacement Kitchens
- Replacement Bedrooms
- Damp proofing
- Assisted Living
From Trucking, Crane and Plant hire, to Telephony.
Whether you have a sales team selling Plant Hire, Commodities, Office Services or Consultancy Services the same rules apply.
Improvement in your Sales and Profits can only come from;
- Speaking with and presenting to a larger number of potential customers
- Increasing the proportion of these potential customers that do actually give you the business
- Increasing the profit per transaction
If you invite us to get involved, we first do a complete analysis and survey of your existing methods and procedures. We then do a one day presentation to management where we;
- Outline the potential for improvement using the information obtained in the survey
- Recommend ways in which these improvements can be obtained
- Suggest a plan to bring about the improvements and to ensure that they are maintained long term
If you would like to discuss your business with us, call on
+44 (0)5602 307 285 or contact us via the enquiry form.
The tools of the trade of sales personnel are words, voice tones, facial expression and manner. It is important that your sales team does and says things to maximise the likelihood that the customer feels disposed to purchase from you.
